Get help now
Everything on this screen is stored on your device. It opens with no signal, no account and no waiting.
On a real device this row dials 911 straight away. In this prototype the number is shown but not dialable, so nobody calls emergency services during a demonstration.
Book an ambulance Basic or advanced life support, sent to your address and tracked to your door. Nearest emergency department Cedar Park Medical Center · 2.4 mi · about 9 minutes by car · open and accepting. Urgent teleconsult A doctor by video, usually within five minutes. If nobody is free we tell you immediately and offer the next-best route. Helplines Poison, mental-health crisis, domestic violence and child protection. Free, confidential, answered by people trained for that call. My medical ID Blood group, allergies, conditions, current medicines and who to call, for everyone in the household. Readable without unlocking the app.Already on this device
Emergency contacts
What this screen will not do
While you wait for help
- Stay with the person. Do not leave them alone to look for things.
- Unlock the front door and turn on an outside light so the crew can find you.
- If they are awake, sit them upright and loosen tight clothing at the neck.
- If they are not breathing normally, start chest compressions — push hard and fast in the centre of the chest, about twice a second, and do not stop until the crew takes over.
- Put their medicines, or a photograph of them, by the door.
Written and reviewed by Lydia Osborne, clinical content reviewer · 4 August 2026. Stored on the device, so it opens with no signal and never changes without a review.
Book an ambulance
Three crews are within six minutes of your address. If you are not sure which kind to ask for, choose advanced life support — a paramedic crew can do everything a basic crew can.
Who is it for?
What kind of ambulance
Where should they come?
The nearest crew is at Station 12 on Discovery Boulevard, 3.1 miles away, and would drive north-west along Whitestone Boulevard to reach you.
What is happening?
Who is coming
If this crew is sent elsewhere before you confirm, we tell you who is coming instead before dispatch — never after.
Where they will take her
Unit A-12 is on its way
Kyle Barrington's crew left Station 12 at 8:08 AM. The screen updates on its own — you do not need to refresh it, and you do not need to stay on it.
Unit A-12 is westbound on Whitestone Boulevard, approaching the Discovery Boulevard junction. Two turns remain.
What has happened so far
Advanced life support, for Margaret Reyes, at 4118 Woodlake Terrace.
Kyle Barrington, NRP, and one emergency medical technician, from Station 12 on Discovery Boulevard.
Blood group A−, penicillin anaphylaxis, sulfa rash, type 2 diabetes, high blood pressure, and her three current medicines. They read it before they arrive.
A message went to your emergency contact, because you allowed that in the privacy centre. Amanda Reyes was not messaged — she is the one who made the call.
Cedar Park Medical Center has been told to expect her and the emergency department has opened a record.
The crew will call you from the driveway if they cannot find the house.
The crew
Have ready by the door
- Margaret's tablets, or a photograph of the boxes.
- Her Meridian Health Plan card, or just the policy number — MHP-4471-8802.
- Her glasses and hearing aid.
- A phone charger. Emergency departments are slow and phones are how families stay in touch.
Emergency departments near you
Distances are from 4118 Woodlake Terrace. Wait times are published by each hospital and were last updated at 8:12 AM this morning.
Tell them you are coming
Pre-registering sends Margaret's identity, allergies, conditions, current medicines and her last three results to the emergency department before you arrive. Triage can start reading before she is through the door, and you do not have to remember any of it while you are frightened.
Getting there
Helplines
All of these are free, open around the clock unless stated, and answered by people trained for that particular call. None of them charge you, and none of them need you to be a CareBridge member.
If someone is in danger right now
A helpline is for advice and support. If someone has taken an overdose, is bleeding, has stopped breathing, or is about to hurt themselves or someone else, call 911 first and the helpline afterwards.
Other ways to reach them
Medical ID
This opens without unlocking the phone and works with no signal. Choose whose ID you need — in an emergency it is rarely your own.
How this is used
Keep it right
A medical ID that is out of date is worse than none at all, because a crew will act on it. We ask you to check it every six months and after any change of medicine.
An ambulance is on the way
Unit A-12 accepted the call at 8:07 AM and is expected at 4118 Woodlake Terrace at about 8:14 AM. Stay with Margaret. Do not drive her yourself.
CB-AMB-7731-2026Care programmes
A programme is a plan with a named doctor attached to it, running for a fixed length of time. Everything included is listed before you join, and you can leave at any point without giving a reason.
Month 4 of 6, led by Dr Amara Bishop. Her next review is on Friday 21 August at 9:45 AM.
How joining works
Either way it is your decision, and nothing starts until you say so.
Usually within two working days. If a programme is not right for you they say so and suggest what is, rather than taking the money.
Goals, how often you are seen, which tests and when, your medicines, and what to measure at home.
You confirm each one. Nothing is booked behind your back.
What a programme is not
Margaret's care plan
Diabetes programme, month 4 of 6, led by Dr Amara Bishop. This is the whole plan in one place — what you are aiming at, who you see, what gets tested, and what to take.
What you are aiming at
This is the HbA1c test. It was 8.4 % when the programme started in August last year. Dr Bishop is not asking for it to go lower than this.
Averaged over the last seven mornings. Her amlodipine went up to 10 mg on 13 August and it usually takes about three weeks to show.
Margaret set this one herself at the first appointment. It is not counted, timed or verified — she tells the team how it is going.
Recorded so the team can see changes, not because there is a number to reach. There is no weight target in this plan.
How often you are seen
| Appointment | How often | Last | Next |
|---|---|---|---|
| Diabetes review with Dr Amara Bishop | Every 3 months | 12 May 2026 | 21 August 2026, 9:45 AM |
| Dietitian, Nutrition & Dietetics | Every 3 months | 19 May 2026 | To be booked |
| Foot check, Podiatry clinic | Every 6 months | 4 August 2026 | February 2027 |
| Eye screening, Ophthalmology | Every year | 22 January 2026 | January 2027 |
| Nurse call with Angela Brooks | Every month | 5 August 2026 | 2 September 2026, 11:00 AM |
Which tests, and when
| Test | How often | Last result | Next due |
|---|---|---|---|
| HbA1c — average blood sugar | Every 3 months | 6.8 % (4.0–5.6) | 21 August 2026 |
| Cholesterol panel | Every 6 months | 186 mg/dL (under 200) | 10 February 2027 |
| Kidney function and urine protein | Every year | Normal | 10 February 2027 |
| Fasting glucose | Every 3 months | 132 mg/dL (70–99) | 21 August 2026 |
| Liver function | Every year | Normal | 10 February 2027 |
What Margaret takes
What to measure at home
Twice a week, in the morning before tablets. Sit for five minutes first, feet flat, arm on the table at heart height.
Add a readingThree mornings a week, before breakfast. The meter sends it across on its own if it is within range of the phone.
See the readingsYour team
Learning modules
Written at a sixth-grade reading level and reviewed by Lydia Osborne, clinical content reviewer, on 4 August 2026.
Cost
This cycle
Diabetes programme · Margaret Reyes · 1 August to 31 August 2026. Nothing here is scored, ranked or compared with anybody else.
The last one is the blood test, which is already booked for Friday morning. Ready when you are — there is nothing to catch up on.
This cycle's tasks
How the blood test has moved
Coming up
Since the programme started
Margaret's HbA1c has come down from 8.4 % to 6.8 % over twelve months, and her blood pressure has come down about 15 mmHg over the last week since the amlodipine change. Dr Bishop's note from 12 August reads: “Doing well. No change to treatment. Review in three months.”
Read the last report22 weeks and 3 days
Monday, 17 August 2026. Baby due on Monday, 21 December 2026 — 124 days away. Dates come from the dating scan on 14 April, not from the last period, so they will not move again.
Where you are
Around 22 weeks most people start to feel regular movement. There is no number of kicks to count and no chart to fill in — what matters is what is normal for you, and telling someone the day it changes.
Appointments and scans
| What | When | Where | Status |
|---|---|---|---|
| Dating scan | 14 April 2026 | Cedar Park Imaging Center | Done |
| Booking appointment and blood tests | 21 April 2026 | Cedar Park Medical Center | Done |
| Anomaly scan, 20 weeks | 3 August 2026 | Cedar Park Imaging Center | Done · no concerns |
| Antenatal review with Dr Darlene Robertson | 4 September 2026, 10:45 AM | By video | Booked |
| Glucose tolerance test, 26 weeks | Due by 14 September 2026 | Summit Diagnostic Labs | To book |
| Whooping cough vaccination, 27 weeks | Due from 21 September 2026 | Riverside Family Health | To book |
| Growth scan, 32 weeks | Due from 26 October 2026 | Cedar Park Imaging Center | Not yet due |
| Antenatal review, 34 weeks | Due from 9 November 2026 | Cedar Park Medical Center | Not yet due |
Results so far
Call straight away if
- You are bleeding from the vagina.
- The baby is moving less than usual, or has stopped.
- You have a bad headache that will not go, or you see spots or flashes.
- Fluid is leaking and you cannot stop it.
- You have severe pain in your abdomen or under your ribs.
- You are being sick and cannot keep water down.
Do not wait until morning and do not wait for the next appointment. Call the maternity line on (512) 555-0188, day or night. If you cannot get through, go to the emergency department.
Get help nowYour team
Medicines and pregnancy
Every prescription written for you is checked against pregnancy and breastfeeding safety before it is signed — including ones written by a doctor in another department who may not know.
See what you are takingHealth check packages
A package is a set of tests done in one visit, with one preparation to follow and one report at the end. Every test in every package is listed — nothing is described as “and more”.
Before you book
Not sure which one
Answer nine questions about age, family history, smoking, blood pressure and weight, and a doctor — not an algorithm alone — recommends which screening you actually need. Some people are told they need none, and that is a legitimate answer.
Takes about four minutes. Nothing is booked or charged at the end of it.
Vaccinations
Everyone in the household, following the schedule published for the United States. Anything overdue is still worth having — none of these expire.
Certificates
Each completed vaccination has a certificate with the vaccine, the batch number, the manufacturer, where it was given and who gave it — the format schools and employers ask for. Download one, or the whole household as a single file.
If something went wrong afterwards
A sore arm and a day of feeling tired are common and expected. Anything beyond that — a rash, a fever above 102 °F, swelling of the face or throat, or anything that worried you — should be reported so a clinician reviews it and it goes into the national record.
Vitals
Margaret Reyes · everything recorded at home, at the clinic, or sent across by a device. Where a reading came from is always shown, because a home reading and a clinic reading are not the same measurement.
Blood pressure this week
Everything recorded
| Measurement | Latest | Usual range | Trend | Where it came from |
|---|
Connected devices
A device that has stopped sending is shown as stopped. We never fill the gap with an estimate and call it a reading.
Taking a good blood pressure
- Sit still for five minutes first. No coffee, no cigarette, no rush.
- Feet flat on the floor, back supported, legs uncrossed.
- Bare arm resting on a table, cuff level with the heart.
- Do not talk while it inflates.
- Take two readings a minute apart and record the second one.
A reading taken the wrong way is worse than no reading, because a doctor will act on it.
Add a blood-pressure reading
For Margaret Reyes. Type what the monitor showed, even if it looks wrong — we would rather have the real number and a note beside it.
What happens to this number
If a reading is very high
Above 180 over 120, with chest pain, breathlessness, weakness on one side or trouble speaking, this is an emergency and not something to record and think about later.
Get help nowBills and invoices
Everything the household has been charged for, whoever it was for and whoever paid. Nothing is auto-charged without three days' notice.
| Invoice | Date | Who for | What for | Charged | Insurance | You pay | Status |
|---|
How to pay
If money is the problem
Nobody is ever refused urgent or emergency care in this app because of an unpaid bill — the emergency routes stay open whatever your balance says. If a bill is difficult, tell us before it is due rather than after. Financial assistance is assessed in five working days and can reduce or clear a bill entirely.
Invoice INV-9042
Margaret Reyes · 12 August 2026 · diabetes review and blood tests. Due on 26 August 2026.
What the insurer paid, and why
Pay this bill
Card details go straight to the payment provider. They never touch a CareBridge server.
Download
Something wrong with this bill?
Query it and the amount is put on hold while it is looked at — no reminders, no late fee, no effect on your care. Most queries are answered in two working days.
Pre-authorisation
Meridian Health Plan is deciding whether it will pay for Margaret's coronary angiogram before it happens. Nothing is booked until they answer, and you are not charged anything while you wait.
Where it has got to
Raised by Curtis Hale, patient services coordinator, after Dr Calloway's clinic letter of 13 August.
Clinic letter, resting heart tracing of 11 August, treadmill test report, current medicine list, and the last cholesterol panel. Five documents, all already in Margaret's record — you did not have to find any of them.
Acknowledged by their system the same minute, reference PA-20260814-6612.
A cardiologist working for Meridian reviews whether the test meets their criteria. No further information has been asked for. Two working days have passed of the three they quote.
Approved, approved with a lower amount, more information needed, or declined. You are told which, in plain words, whichever it is.
If it is approved, Cedar Park offers dates and the approved amount is locked to the booking so the number cannot move afterwards.
If they say no
A refusal is not the end of it. You would be told the exact reason Meridian gave, in plain language rather than a code, and offered three routes: ask Dr Calloway to appeal with more evidence, ask for an independent external review, or go ahead and pay for it privately.
Documents sent
Your refund
$85.00 for Ethan’s cancelled pediatric appointment on 24 August. Cancelled inside the free window, so the whole amount comes back.
Where it has got to
What was refunded
Reference
Anything else
How pricing works
Every price you see is what you would actually pay, with Meridian Health Plan already applied. No service is bookable here without a price or an honest estimate.
A worked example
An in-person cardiology consultation at Cedar Park Medical Center, for Margaret, on her current plan.
This is the number shown on the booking screen — not the $165.00 list price, and not a range.
The five things that change what you pay
When an estimate can move
An estimate is honest, not a guarantee. Three things change it, and each one is told to you at the time rather than turning up on the bill:
Your plan
Related
Who can see what
Everyone who can look at your household's records, in plain words, with a switch beside each one. Turning a switch off takes effect immediately — nobody has to approve it and nobody is told why.
Who has actually looked
Every read, every download and every share is recorded, including ours. The log cannot be edited by anyone, including CareBridge.
Take a copy with you
Everything we hold about your household — records, reports, prescriptions, messages, bills, consent history and the access log — as one download. It is a standards-based bundle, so another provider can read it without asking us for anything.
Usually ready within an hour. We email you a link that works for seven days and then stops working.
Delete my account
This closes the account for all five household members, cancels every future appointment, and permanently deletes everything you uploaded yourself. Take your download first — afterwards we cannot give you a copy.
Curtis Hale
Patient services coordinator at Cedar Park Medical Center.
Started 3 February 2026 · kept in your record and downloadable with everything else · read by Curtis Hale and the patient services team at Cedar Park.
What Curtis can do
Nothing clinical. He cannot change a dose, read a result to you or say whether a symptom is serious — and he will say so rather than guess.
Settings
Appearance
Everything on this screen changes the whole app immediately and is remembered on this device. Nothing here affects what a doctor sees.
Light or dark
Text size
At the two largest sizes, rows that would otherwise truncate become stacks, tab labels give way to icons, and clamped paragraphs open out in full. Try it on the emergency hub — nothing there is allowed to clip.
Transparency
Preview
This card is real — it uses the same tokens, the same glass and the same chart engine as the rest of the app, so what you see here is what you will get everywhere.
Accessibility
Reduced motion, higher contrast, bigger targets and twice-normal text are first-class ways to use CareBridge, not degraded ones. Every one of them is tested before release, and every one of them works on every screen.
Movement
Seeing
Touching and typing
If you use a screen reader
Where we still fall short
Two known problems, both being worked on. Scanned documents uploaded by a patient are not always machine-readable. Some older laboratory reports arrive as images with no text behind them; we mark those clearly rather than pretending they are readable.
Last audited 4 August 2026 against WCAG 2.2 Level AA, with Level AAA for body text and the emergency screens.
Universal states
Every screen in CareBridge ships with all of these. They are shown together here because the difference between them is the point — “nothing yet” and “nothing matched your filter” are not the same screen, and treating them as one is how products end up feeling broken.
Loading
Shaped like the thing that is coming. Three report rows, not a spinner in the middle of an empty page, so the layout does not jump when the data lands. The shimmer is under twelve per cent — a breath, not a strobe — and stops entirely under reduced motion.
Empty — nothing yet
When a test is done, the result appears here — usually within 24 hours of the sample reaching the laboratory.
Encouraging, and it says when. Nothing has gone wrong, so nothing apologises. One illustration, one line explaining what would fill this space, one action. Never “no data”.
Empty — nothing matched
Margaret has four reports this month, but none of them are scans.
A different screen entirely. It names which filters are on, says what does exist behind them, and offers to clear them. The user has not run out of data — they have run out of matches.
Error
The connection dropped partway through. Nothing was lost and nothing was changed — try again, or carry on and come back later.
What happened, why, what to do, and a way out. Never a stack trace and never a raw code. The trace ID is a copyable row so support can find the exact request without asking the patient to describe it.
Offline
Cached content stays readable. The banner states exactly how old the data is rather than saying “offline” and blanking the page. The emergency hub, first-aid guidance and every medical ID work fully offline and are never dimmed.
Permission denied
Sofia is 14. From 13 onwards a young person decides for themselves who sees their record, and we cannot override that. She can grant access from her own account.
Explains the rule, not just the refusal. A blocked screen that says only “access denied” reads as a fault. This one names who decides, why, and how to ask — without implying anyone did anything wrong.
Not available in your area
Summit Diagnostic Labs covers Cedar Park and Round Rock. The nearest walk-in centre to you is 7.8 miles away and takes appointments from 6:30 AM.
Names the boundary and offers the alternative. A service that does not exist here is not an error — but leaving someone at a dead end is. There is always a next-best route and a way to be told when that changes.
Maintenance
Degraded, never dark. Maintenance takes down one capability at a time and says which. The emergency routes are excluded from every maintenance window by rule — they cannot be scheduled off.
And two more the system defines
Shown only when a version is genuinely unsafe to keep using — a clinical-safety fix, not a marketing release. Even then the emergency hub and every medical ID stay reachable behind it.
Age or eligibility restrictions say which rule applies and who can act instead, in the same tone as the permission screen above. Never a bare “not allowed”.
Every component in Aurora also ships rest, hover, focus, active, selected, disabled, read-only, light, dark, reduced-motion, reduced-transparency and twice-normal-text states. A component missing any one of them does not pass review.